Last updated: May 18, 2026
1. Introduction
Residun is committed to protecting personal data and ensuring transparency regarding data collection and usage.
This Privacy Policy explains how information is collected, used, stored and shared.
2. Information Collected
Personal Information
- name
- mobile number
- email address
- apartment, villa or office number
- building details
- visitor details entered by users
- profile information
Device Information
- device type
- operating system
- app version
- IP address
- login timestamps
Usage Information
- feature interactions
- booking activity
- visitor invitation logs
- service usage history
Transaction Information (if enabled)
- payment confirmations
- booking payments
- subscription activity
Card details are not stored.
3. App Permissions
Residun may request certain permissions:
Camera
Used for scanning QR codes for visitor access.
Notifications
Used for visitor alerts, deliveries, announcements, reminders and updates.
Internet access
Required for functionality.
Device information
Used to improve stability and performance.
Permissions are used only for relevant features.
4. Purpose of Data Collection
Information is collected to:
- enable community services
- verify users and visitors
- manage guest access
- send notifications
- improve functionality
- provide support
- maintain safety and security
- comply with legal obligations
5. Data Sharing
Information may be shared with:
- property managers
- building administrators
- security teams
- service providers
- payment processors
- technology providers
- government authorities where legally required
Personal data is not sold.
6. Data Storage
Information may be stored on secure cloud infrastructure located in compliant jurisdictions.
Appropriate safeguards are implemented.
7. User Rights
Users may request:
- access to personal data
- correction of inaccurate information
- deletion where legally permitted
- account closure
Requests may be submitted via support email.
8. Data Retention
Information is retained only as long as required for:
- operational purposes
- legal compliance
- dispute resolution
- security purposes
9. Security
Safeguards include:
- encryption
- access controls
- secure infrastructure
- monitoring tools
Absolute security cannot be guaranteed.
10. Policy Updates
Policies may be updated periodically.
Users may be notified of significant changes.
11. Contact
(email placeholders)